Privacy Policy

Information Collection:

When you make a purchase from our store, we collect personal information such as your name, address, and email to fulfill your order. Additionally, your computer’s IP address is automatically gathered to help us understand your browser and device usage.

Marketing Communications:

With your consent, we may send updates via email or text about new products, promotions, and other store-related news, including checkout reminders.

CONSENT:

By providing your personal information for a transaction—such as placing an order or arranging a return—you agree to its collection and use for that specific purpose. For any other use, like marketing, we will request your explicit permission or offer the option to opt out.

How do I withdraw my consent?

Simply contact us at support@tiwailuxe.com.

DISCLOSURE:

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECURITY:

Your privacy is important to us. We implement industry-standard security practices to safeguard your information, including SSL encryption for credit card data. While no system is 100% secure, we adhere to PCI-DSS standards and other accepted protocols.

AGE OF CONSENT:

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY:

This Privacy Policy may be updated periodically. Any changes take effect immediately upon posting. If significant changes are made, we’ll notify you on this page. Should Tiwai Luxe be sold or merged, your information may be transferred to the new entity to continue service.

Shipping Policy:

At Tiwai Luxe, we are committed to fast and reliable service. We aim to process all orders within 24 to 48 hours, excluding weekends and public holidays. Once processed, orders are typically delivered within 5 to 7 business days, so you can start enjoying your products without delay.

Return:

Your satisfaction is our priority. Tiwai Luxe offers a 30-day return or exchange window for your convenience. We understand that trying out a product is important; however, please be aware that we cannot accept returns on oils that have been used beyond this period or outside of the 30-day policy. Any such items will be returned to the sender.